Site Editor User Guides
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BEGINNERS GUIDE: START HERE
How Do I Use the Site Dashboard?
How Do I Use The Site Editor?
How Do I Save My Work?
How Can I Undo a Change?

​DESIGNED FOR ACTORS
​​How Can I Update A New Resume or CV?
​How Can I Upload New Headshots?
How Can I Upload A New Demo Reel?
​How Can I Upload A New Voice Reel?

​TEXT & IMAGES
How Do I Add Text to a Site?
How Can I Upload Images?
How Can I Resize Images?
How Do I Upload Multiple Images with  Slideshows & Galleries?
​How Can I Upload PDFs, Powerpoint  Slides, and Other Docs?
How Do I Create Links?

VIDEO & SOUND
How Do I Add Videos to a Site?
How Do I Add Sound or Audio Files to a Site?

BLOGGING
How Do I Create a Blog Post?
How Do I Schedule Posts to Go Out Later?
How Do I Edit or Delete a Blog Post?
How Can Visitors Follow My Blog?
How Do I Use the Disqus Comment System?
How Do I Use Facebook's Comment System?
How Do I Manage Blog Comments?
How Do I Edit a Blog's Sidebar?

PAGE MANAGEMENT
How Can I Add Pages to a Site?
How Can I Manage Pages?
How Can I Better Organize My Site Navigation?​​

SOCIAL MEDIA INTEGRATION
How Can I Add Social Media 'linking' Icons To My Site?
How Can I Add Social Media Streams To My Site?
How Can I Add a Facebook Like Button?
How Can I Verify My Site with Pinterest?
​How Do I Share Scheduled Blog Posts to Facebook and Twitter?
How Can I Disconnect My Site From Facebook or Twitter?

FORMS
How Do I Create a Contact Form, Survey or Poll?
How Can I Change My Contact Form Email Address?
How Do I Add a Newsletter Sign-Up Form?

TROUBLESHOOTING
I Can't Upload Images or Files
I'm Not Receiving My Contact Form Submissions! Why Not?

I'm Not Receiving My Contact Form Submissions

When a contact form is submitted, the information entered in that form is emailed to the address assigned to the form. But what should you do if you're not receiving the form emails? 

First, check your Spam or Junk Mail folders in case the messages are being routed there.  If you see the messages in your spam folder, mark them as "Not Spam" using whatever option your email provider gives you.  The more of these you mark as "Not Spam" the less likely they'll be to show up in your spam folder. 

If you don't see them there, make sure you have the correct address assigned to your form. To do so, click on your form element, then the Form Options button.

Then make sure the email is entered correctly in the submissions "Email to" field.  If it isn't, re-enter it and Publish the change to your site.

You can even enter multiple addresses if you want. Just separate each address with a comma. This is worth trying just to see if the email is delivered to one address and not the other. ​

Delivering form emails to the inbox can be tricky and there are some situations where the emails may be completely blocked. If you cannot find the messages in your Inbox or your Spam folders and you believe the messages really aren't coming through, the best bet is to switch to another address completely (preferably at a provider like Gmail, Yahoo or Hotmail).  

We're constantly fighting to keep our contact form email delivery high, but we can't guarantee the form messages will be delivered to every address. That just isn't possible.

That's why we also give you the option to view form messages directly in your account. To access any messages that have been sent to you via a form, go to your Site Dashboard (if you're not sure what we mean by that, the Site Dashboard is the first page you see whenever you log in to the Site Editor). You'll see a box there that displays all messages to all your forms.

This will bring up all the messages that have been sent to you through any of the forms on this site.  You can even export all these messages to a spreadsheet using the Export All link. ​